Confidenceline

Introduction

ConfidenceLine has been selected by ATCO as its authorized external service provider for the purpose of reporting unethical or improper conduct. This service is open to all employees, contractors, consultants or other interested parties associated with ATCO.

The ConfidenceLine E-Web reporting system offers a secure web reporting communication process that allows for direct and confidential communication between you and ATCO through an independent intermediary.

Instructions

To create a report, simply press the "Continue" button below. The system will provide you with a User Name and you will be asked to create a Password for the purpose of receiving communication and/or to update information in your file. Once you have entered the ConfidenceLine E-Web application some preliminary instructions will be provided, please read these carefully. You will find a series of screens that include questions and information particular to your concern. You may skip over questions that do not apply. At the end of the process you will be given an opportunity to edit the final report. Once you are completely satisfied with your report, you will be asked to press a "Send Report" button that will send your confidential electronic report to the approved Designates at ATCO.

The Designates responsible for receiving and managing your report are Bill Watkins (Senior Director, Corporate Security), Rob Neumann (Vice President, Internal Audit) and Paul McKenzie (Manager, Internal Audit). Should any of the Designates be listed or involved in your issue or concern, please contact the toll-free telephone service noted below to file your report. Our call centre processes will ensure that the report is not forwarded to any individuals who may be implicated.

For security purposes, there is a sixty minute inactivity time limit built in to this web application. If there is a period of inactivity for more than sixty minutes, the system will cancel your access to the program. Should this occur, please start the process from the beginning.

Remember to write down the User Name and Password provided so you can log back in to obtain an update or reply to your submission.

If you would like to see ATCO's response to your submission, simply log back into the website and enter your User Name and Password. You will be given an opportunity to update the file by entering communications directly over the internet that will be reviewed by the Designates. Type your message in the Communications Message Field and press the "Send Communications" button. An email alert will be sent by the program to the ATCO Designates who will log in and see your comments.

Contact Confidence Line

An alternate way to submit a report is to call our ConfidenceLine toll-free service at:

  • Canada & US: 1-844-810-2826
  • Mexico:  01-800-062-2116
  • Australia: 1-800-238-497
  • Collect for all other regions:  604-640-7831

Our Call Agents are available 24 hours a day to assist you.

The program includes a mechanism for you to upload any documentation or evidence that you would like to forward with regard to this report. You may also forward documents, memos, pictures, emails or other supporting materials by fax, mail or email to ConfidenceLine Administration who will manage the upload for you.

  • To send by Fax: 1-800-515-1706 (US & Canada only)
  • To send by Mail: #101 – 8333 Eastlake Drive, Burnaby, BC V5A 4W2 CANADA
  • To send by Email: confidenceline@xpera.ca

Please ensure your documents are marked "Confidential" and include your User Name that is provided by this program on the documentation. We will be unable to upload your documents to the file unless your User Name is included. ConfidenceLine will remove any identifiers that may jeopardize your anonymity prior to uploading your submitted materials for the ATCO Designates to review.

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